NüTile Shipping & Returns Policy

NuTile Shipping Policy

Order Processing

Please allow 1 – 2 Hours to process your order, orders placed outside of our opening hours will be processed the next working day. Expect an email within 24 working hours excluding weekends to let you know your order is on the way. Orders placed before 1pm will be despatched the same day, orders placed after 1pm will be shipped on the next working day.

Delivery Shipping Rate & Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Delivery	Estimated delivery time	Price
Orders Under £300	1 to 3 business days	£24.00
Orders Over £300	1 to 3 business days	Free

 

 Refunds, Returns & Exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition and we will process a refund.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@nutile.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will do our best to work towards a satisfactory solution. 

Damages must be reported within 24hours of delivery and where possible signed for as damaged.

For more information, please view our Returns Policy or contact us at info@nutile.co.uk.

NuTile Returns Policy

We hope that you enjoy the purchases you make from NuTile. However, if you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this returns policy.

How to Return an Item

As an alternative to the return options provided by your statutory rights, customers may return items purchased from NuTile under this returns policy in accordance with the following terms:

1. Returns made under this Returns Policy must be made within 14 days of delivery of an item.
2. Items to be returned must:
   Be in a perfect condition.
3. Be unopened.
4. In a resaleable condition.
5. To start the returns process, you should email us at info@nutile.co.uk requesting a return in accordance with this returns policy. Include your name, identification of your order (e.g. an order number) and details of the item/items you wish to return.

Entitlement to a Refund

When a return is made the following requirements and procedures set out in this returns policy, a customer is entitled to a full refund of the price you paid for the item/items:

1. Taking to account any discounts that were applied at the time of purchase.
2. Exclusive of any shipping costs paid.

Processing Returns

Once we have received an item you wish to return:

1. We will check the item you returned within, wherever possible 5 days.
2. If we confirm that the item and your returns procedure comply with the requirements set out in this returns policy:
3. We will let you know that your return has been received and accepted.
4. We may offer a reduced refund (for example if an item is returned damaged).
5. You will have the option to take the item back (You maybe required to pay for return shipping if necessary).

Exchanges

If you wish to exchange an item purchased for another item (Different style or colour of flooring), you should return the purchased items as usual as set out above and make a new purchase for the new items you wish to have.

A Customer’s Statutory Rights

The returns process under this Returns Policy is provided in addition to customers’ statutory rights and this Returns Policy does not diminish these statutory rights in any way – it simply provides our customers with additional returns option.

A customer has a statutory right to a refund in certain circumstances, E.g. You may have a right to a refund if a product is not fit for purpose or is not of satisfactory quality. Or, if you’re a consumer, you may have a right to simply change your mind and cancel your order in certain circumstances (Your cancellation rights).

Exactly which rights apply to your situation will depend on the circumstances of your purchase E.g. Whether you purchased online or in-store; and whether you purchased digital content or other items. For more information on your rights in relation to your purchase:

1. See the Terms & Conditions that cover your purchase. You will have been shown or given these during the purchase process. Alternatively, you can find them here https://nutile.co.uk/pages/terms-conditions.
2. You can contact us at info@nutile.co.uk to request a copy of the relevant Terms and Conditions, to ask which of our Terms and Conditions are applicable to your purchase, or to request more information about your rights.